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Some suppliers may have additional terms and conditions relating to their products and services and we will bring these to your attention in the product description. Please read any additional terms and conditions before completing your purchase.
Whilst VisitBritain tries to ensure the accuracy of product descriptions and prices, we cannot accept responsibility if this is not the case and VisitBritain disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the material on this website.
VisitBritain shall not be liable for any loss or damage which may arise from the use of any of the information contained on this website or from any inadequacy of this website to meet your requirements. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
All items are subject to availability. Please note that some items are available only for Non-UK residents. We will inform you as soon as possible if the goods you have ordered are not available. Read Privacy Policy. Read Cookies Policy. We have placed links on this website to other websites which you may wish to visit. VisitBritain does not review or endorse those websites and has no control over their content. Therefore we can accept no liability if you visit those websites.
It is the customers responsibility to ensure they have provided the valid and correct email address and a full and correct delivery address in order to receive their purchase s.
Please ensure that your delivery information postal and email appears correctly on your order prior to clicking to confirm as we are unable to refund or redeliver any goods which cannot be delivered because of an incomplete or incorrect email or delivery address. Once an order has been successfully placed we generate an automatic confirmation email which acts as the receipt for your order and confirms your purchase s as well as providing your unique order number.
Our acceptance of your order will take place upon dispatch of the goods ordered. Evouchers are automatically attached to your confirmation email which is to be sent after purchase.
Physical orders are prepared for dispatch after the purchase. E-tickets are fulfilled directly by our named supplier within 2 working days of purchase.
If you cannot locate your confirmation email or supplier fulfilled Eticket email, or if you are unsure whether an order has been completed successfully please firstly check your junk or spam email folders prior to contacting us. To avoid the risk of duplicating orders, prior to placing another order, you may get in touch via our contact form Our team are happy to help — they can confirm whether your order was successfully placed and can resend an order confirmation as required — however, please note that we are unable to refund for duplicated orders.
The prices payable for the products and services are those quoted on this website at the time of purchase. Delivery and handling costs will be charged and these amounts will be given when completing your order at the checkout.
VisitBritain reserves the right to change prices without notice whether such changes are related or not to alterations in exchange rates. We strongly recommend that you obtain appropriate insurance to cover any costs arising from late cancellation of your order due to unforeseen circumstances as we are unable to offer refunds in this case.
Please note that the following conditions apply depending on which product you are returning. Certain ticket categories may have special conditions such as date or user specific terms which do not permit changes or cancellation. Where a tour has been cancelled because of insufficient bookings we will notify you and will refund tickets you have purchased for that tour in accordance with these refund conditions.
However we accept no liability for any loss, inconvenience or disappointment you may have suffered as a result of such cancellation. When returning physical goods Including tickets VisitBritain accepts no responsibility for any loss or damage to returned goods in transit and can only refund once in receipt of the items and providing they are in their original condition.
For this reason we recommend that you use a recorded delivery service for any returns. Once we have received your returned items in original condition, please allow up to 20 days for any refunds to be credited to your bank account. We are unable to modify, exchange or offer refunds or cancellations for Travelcards, as they are date-specific tickets and once purchased they cannot be re-sold. Our top experiences.
Visitor Oyster Card London. Travel like a local across London with this popular, pre-loaded smart travel card ready to use! National Trust Touring Pass. Scottish Heritage Pass. Windsor Castle Tickets. Explore royal history dating back 1, years at the awe-inspiring Windsor Castle - the world's oldest and largest occupied castle.
English Heritage Overseas Visitor Pass. Unlimited access to more than of the most important places in English history! Manchester United Stadium Tour. Discover all our experiences.
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