Wait 24—72 hours. Your Sprint phone will get disconnected between 24 and 72 hours. In some cases, a service can be disconnected at the end of the same business day. Cancelling your contract at any other time can be expensive. You can cancel your lease if you decide to part ways with your Sprint Flex plan before the term is up. It will then reply with a unique code, which you can pass on to your new network to get you switched over.
IE 11 is not supported. For an optimal experience visit our site on another browser. Politics Covid U. News World Opinion Business. Share this —. Follow NBC News. By Laura Selby. Here is what to do: Ask to do an Assumption of Liability; this legally transfers the remaining terms on the contract to another person. From there the CSR asks the person assuming the contract a few questions, verifies their SSN and some other information, and completes the deal.
The minutes and bill are prorated between the two individuals. Keep in mind your bill has to be current and the other person must be at least 18 years of age or older. A credit check for the person assuming the contract will also be done. The second way to transfer your service is to use a third party to find someone willing to assume the contract for you. This is essentially the same process as above, but you are using someone else to help you find a match. Trade My Cellular provides this service free of charge.
In all cases, it is free for the person assuming the contract. What do you do if you have spotty service, dropped calls, or your calls repeatedly go straight to voice mail? Complain to the company — but do it the right way. When you call the customer service representatives be polite and professional, thoroughly explain the situation to them, and be patient. If this is the first time this has happened you could ask for a discount to recompense you for your troubles.
If this is a recurring problem, you should ask to get out of your contract. This works best if you call often and keep records. Again, being polite is the best way to deal with this. Most cell providers coverage areas are quite extensive, but there will always be gaps in service.
If you move to an area with little or no coverage, you may be able to get out of your contract. This will often boost your signal enough to give you reasonable coverage. The carriers don't typically advertise them so you have to be checking your contract for changes. Another option for you may be to transfer your contract to someone else.
Most carriers will allow you the option to transfer your service to another person. There are several Web sites that claim to match you with people interested in taking over other people's service contracts.
There are usually nominal fees associated with this, but they are often cheaper than paying a full ETF. People may want to take over a contract because they don't want to pay a carrier activation fee or they're looking for a shorter contract. Personally, I have not used any of these sites, so I can't vouch for how well they work. But it's worth looking into if you are really dissatisfied with Sprint and you can't convince them to waive or reduce your early termination fee.
Of course, this would mean you'd have to upgrade your phones to ones that support LTE. Sprint claims that by the end of next year it will have LTE where ever it currently has 3G service. They even indicate this in their new service coverage maps. However, the truth is, huge swaths of Atlanta -- particularly in the city itself and most intown neighborhoods -- are still not getting any 4G LTE signal. If you follow the Sprint community blog postings, you'll see this.
When you call Sprint customer service, they say we should be getting coverage, as indicated in the coverage map. However, when you visit a Sprint store within the city limits of Atlanta, they say it could take months before service is offered here. And I'd really appreciate it if you could bring this issue to light in your column, so other consumers are not fooled by Sprint's misleading advertising.
Dear Doug, As you indicated in your question, Sprint did announce that it has launched its 4G LTE service in several markets, including Atlanta and several suburbs surrounding Atlanta. I contacted Sprint to see if someone could respond to your complaint and the complaints that are flooding the Sprint community message boards with people from Atlanta complaining of lack of 4G LTE service. And we're are letting customers know that they will continue to see improvement in coverage over time as we continue to roll-out service there.
We are continuing to add new sites every day. Coverage maps on sprint. It's also important to note that coverage maps are high-level estimates, and there are many variables that could impact coverage including weather, buildings, geography as examples that could impact coverage and service.
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