If you want to learn how to use the software or become more proficient with your device, you need to head back out to the Family Room. The Family Room comprises two types of Apple employees, those who provide creative training and those who provide mobile support. For mobile support, the process is the exact same as the Genius Bar, except for where your appointment takes place. You still need to make an appointment online, and you should still refrain from screaming at the staff.
Mobile support is done by employees called Family Room Specialists, and they will more than likely take your appointment somewhere in the Family Room to free up the Genius Bar for Macs.
There will be an employee with an iPad somewhere in the Family Room that can check you in for any type of appointment. This is a critical step because if you don't check in and let the employees know you are in the store, they will cancel your appointment.
Apple mobile products commonly come with a one year warranty that covers defects in the product itself, and 90 days of complimentary AppleCare phone support. Broken phones are drama producers in the Apple Store. It's understandable to be upset when your phone is broken, but yelling obscenities at an employee won't increase your chances of them being empathetic to your cause. When you bring a broken iPhone into the store, it will play out in one of four ways:.
If the phone's screen is cracked, the employee will present you with the option of replacing the screen for a set cost, which will be done in store. If your phone is physically damaged or presents signs of liquid damage, the phone will need to be replaced.
Here is how phone purchases work. Keep this in mind so you have realistic expectations when you go to get your phone fixed. If you are going to the Apple Store to learn how to use your products, you might come in contact with a Creative. Creatives are employees who are certified in Apple's software applications and can train you on things like making a movie with Final Cut, or on simple things like organizing your pictures.
Customers can get access to Creative training with the purchase of a One to One membership. One to One members receive access to a portal where they can sign up for personal or group training. One to One members also get the option of having the Genius team transfer all of their data from their old machine Mac or PC to their new one.
It's up to you whether or not you think it's worth it, but if you are new to computers or tend to ask a lot of questions, I would recommend that you purchase this service. Apple Store employees are happy to answer your questions, but pulling them away from customers so you can ask an in-depth question isn't very considerate of other customers' time.
You may be presented with potential fixes to try on the spot if you haven't already. On the "How would you like to get help? Find the nearest service provider by entering your address or using your current location. Click "Confirm Appointment" and wait for the confirmation page before closing out of the window. If you're rescheduling , select a different date and time.
The confirmation page will update accordingly. If you're canceling , you'll see a confirmation message that the appointment has been canceled.
For you. World globe An icon of the world globe, indicating different international options. Sixty percent of US Apple stores were opened before even the iPhone came out. The company announced last year that it intended to renovate 20 of its US stores. Stores in Europe, China and Dubai have already been exposed to this look as well. They're square but have a round indentation for your bottom. They look like they were made by the local craftsman who comes into the pizza restaurant with his dog, only for you to wonder why he's always alone and what had his last lover done to him.
All you know is that he puts a lot of heart into his stools. Then it struck me. As I took up an angle facing the big screen, this felt a little like a museum of modern art. If the place isn't full, you can easily sit down and stare as the beauty shots waft from one to the next, like those audio-visual exhibits from recent art school graduates do in museums.
The genius couldn't fix my phone, though he tried. It needed replacing. The charging port was wrecked. Clearly I was charging it wrong. But I've been to this Apple store many times before and not always had perfect service.
Apple customers are encouraged to make appointments before visiting the store in order to get quick and personalized service.
In some cases, this practice has become controversial for customers who would prefer to get walk-in repair service. By: Justin Stoltzfus Contributor, Reviewer. By: Satish Balakrishnan. Dictionary Dictionary Term of the Day.
High-Performance Cloud Computing. Techopedia Terms.
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